Cookie Notice


Table of Contents

  1. About Us
  2. What Are Cookies?
  3. How Do We Use Cookies?
  4. What Categories of Cookies Do We Use?
    4.1        Necessary Cookies
    4.2       Preference Cookies
    4.3       Statistics Cookies
    4.4       Marketing Cookies
    4.5       Unclassified Cookies
  1. Third-Party Cookies
  3. Disabling and/or Deleting Cookies Via Your Web Browser
  4. Changes To The Cookie Notice
  5. Cookie Notice Version




1. About Us

Tangle Teezer Ltd is a company registered in England and Wales with company number 05396577 (referred to as "Tangle Teezer", "we", "us" or "our" in this Cookie Notice). Please see our Privacy Notice for further information on the personal data that we process through your use of our website.

This Cookie Notice sets out to provide information on cookies and similar technologies ("Cookies") used on this website.

If you would like more information on the Cookies that we use please contact our data protection team at

2. What Are Cookies?

Cookies are small text-based files that are stored on your device’s browser, with the purpose to facilitate your navigation and purchasing of Tangle Teezer products via our website.

3. How Do We Use Cookies?

Our website may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us, or organisations working for us. We use Cookies to facilitate and improve your experience of our website and to provide and improve our products or services.

We also use third party cookies, placed by other organisations. These are explained in section 3 below. Before non-essential Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies, where you will have the option to set your Cookie preferences by either allowing all Cookies to be placed, allowing the selection you have opted for or deny placement of any non-essential Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of our website may not function fully or as intended. You will be given the opportunity to configure your cookie preferences when you visit our webpage. 


4. What Categories of Cookies Do We Use?

The cookies we use on our website fall within one of the following categories listed below. When you visit our site, you will be able to "Allow All" Cookies to be placed during your visit; alternatively, you will be able to "Allow Selection" or "Deny" the placement of non-essential Cookies. During your visit, you will be able to change your Cookie setting at any time by visiting "Cookie Preferences" at the bottom of the page.

4.1. Necessary Cookies

These Cookies help make a website usable by enabling basic function like page navigation and access to secure areas of the website and do not require consent. If these Cookies were to be disabled this may affect your user experience, as some of the website functionality may be lost. One example for the use of these Cookies is to enable you to put selected items into your online shopping basket.

The following Cookies can be enabled or disabled upon landing on our website or you can update your preference any time if you visit the "Cookie Preferences" link at the bottom of any page you are on.

4.2. Preference Cookies

Preference Cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. By enabling Preference Cookies, you will be able to see certain features on our site that aren’t essential to its running but still adds significant value to you, such as product reviews.

4.3. Statistics Cookies

These Cookies help us to understand how visitors interact with our websites by collecting and reporting information anonymously. Using these Cookies allows us to count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works and ensures you are able to find what you are looking for.

4.4. Marketing Cookies

These Cookies are used to track visitors across our website, and are shared with third-party advertisers and publishers, with the intention to display ads that are relevant and engaging for the individual users. 

4.5. Unclassified Cookies

Unclassified Cookies are those Cookies that we are in the process of classifying, together with the providers of individual Cookies.

5. Third-Party Cookies

By using our website, you may also receive certain third-party Cookies on your computer or device, but only when you have consented to them. Third party Cookies are those placed by websites, services, and/or parties other than us and collects user data for the third-party which we may not always have control over. For more details on which third-party Cookies may be placed on your computer or device, please refer to the information below.


In order to find out more about each type of Cookie that we have mentioned above please visit our Cookie Preferences section which will list the individual Cookies in each category, what they are used for and how long after your visit they expire.

7. Disabling and/or Deleting Cookies Via Your Web Browser

In addition to the controls that we provide which can be accessed here, you can choose to enable or disable Cookies in your Internet web browser. Most Internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most Internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your Internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your Internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your Internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.


8. Changes To The Cookie Notice

We reserve the right to update this Cookie Notice from time to time by publishing the updated version on our website, to comply with regulatory requirements. We therefore encourage you to review our Cookie Notice periodically for the most up-to-date information. 

In addition, the list of individual Cookies under each category is updated on a quarterly basis and can be accessed via the Cookie Preferences section.

9. Cookie Notice Version

This Cookie Notice version is version number 3.0 and was last updated on 28 February 2024.

US orders are sent from our distribution centre in Kansas via USPS 1st Class. Please allow approximately 7 to 10 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

Working days are Monday to Friday (excluding weekends and public holidays)

We offer FREE delivery on all US orders.

As of the 25th of May 2023 we said goodbye to our European website and we no longer ship internationally outside of the UK & US. But we’re all about the positives. Our amazing partners are still carrying our products so you can get your Tangle Teezer fix over there. Please see our list of partners for the EU & ROW:

Spain - Douglas

Netherlands - Kruidvat

Germany - dm

Portugal - Vital Mais

France - Nocibé

Singapore - Shopee Mall

Canada - Well

Hong Kong - jd

Malaysia - Sasa

If you can’t see your location, ping us an email and we’ll be happy to help you find a Tangle Teezer stockist. Thanks for understanding!

You can return your Tangle Teezer purchase within 14 days of receiving your order.

The easiest way to return an purchase from our website is to return the item unused and in the original packaging to our Distribution Centre with a covering note explaining the reason for the return. Please include your original order ID number, email address and name so we can locate your order and process any applicable refunds.

We offer US customers a FREE post return option. You can make a return to us for FREE using our online returns portal here.

For any further assistance on how to create a return, please email 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).

You can send back your Tangle Teezer hairbrush, or ANY plastic hairbrush (we do not accept wooden brushes or boar bristles) for FREE, and we will send you a 15% Off discount voucher to use on your next online purchase.

For more information regarding how to make a recycling return please head to our Recycling page here.