Counterfeits/QR Codes


Beware of Imitations

Nothing beats the real deal, and we want you to enjoy the full Tangle Teezer experience with every brush. Counterfeit brushes can't match our innovative products, and we don't want you to settle for anything less than the authentic, top-notch quality of a genuine Tangle Teezer.

We are the proud owners of a portfolio of global trademarks and our hairbrushes are widely protected by patents and design registrations. We vigorously protect our rights wherever they are infringed. We are constantly monitoring both online and offline for counterfeit and infringing products and have a strong team of both internal and external brand protection and legal advisors.


Spotting A Genuine Tangle Teezer

We're on a mission to tackle counterfeits. Our packaging features cutting-edge scanning and hologram tech to help you confirm that your Tangle Teezer is the real thing.

Most of our genuine hairbrushes come with a security label with these features:

● Scan & Verify: A quick QR code scan on the box confirms your Tangle Teezer's authenticity.

● Signature Hologram: Look for our specially designed hologram as a mark of true Tangle Teezer quality. Please see the animated video here for further details.

● The VOID Magic: If someone tries to peel off the label, parts of the QR code and hologram will stubbornly stick around – our way of saying 'nice try!'

And you can do this check right from your smartphone.


Tips To Avoid Counterfeits

Keep these pointers in mind to steer clear of the fakes:

● If the hologram looks messy, damaged, or just feels off, you might be dealing with a counterfeit.

● Super low prices? If it seems too good to be true, it probably is.

● Our packaging is flawless – no typos, no grammatical hiccups.

● Watch out for packaging that looks tampered with, recycled, or just doesn't seem up to scratch.

We recommend sticking to authorised sellers, especially online where counterfeits tend to pop up. Be extra cautious on internet auction platforms and less-known websites.


Suspect a Fake? Here's What to Do

If you're concerned about the authenticity of a Tangle Teezer purchase, please don't use it. Reach out to us at right away.

While we can't replace counterfeit items, we can certainly help confirm whether your Tangle Teezer is the genuine article and provide official confirmation.

US orders are sent from our distribution centre in Kansas via USPS 1st Class. Please allow approximately 7 to 10 working days (Monday-Friday) after you receive your dispatch email from us for your order to arrive.

Working days are Monday to Friday (excluding weekends and public holidays)

We offer FREE delivery on all US orders.

As of the 25th of May 2023 we said goodbye to our European website and we no longer ship internationally outside of the UK & US. But we’re all about the positives. Our amazing partners are still carrying our products so you can get your Tangle Teezer fix over there. Please see our list of partners for the EU & ROW:

Spain - Douglas

Netherlands - Kruidvat

Germany - dm

Portugal - Vital Mais

France - Nocibé

Singapore - Shopee Mall

Canada - Well

Hong Kong - jd

Malaysia - Sasa

If you can’t see your location, ping us an email and we’ll be happy to help you find a Tangle Teezer stockist. Thanks for understanding!

You can return your Tangle Teezer purchase within 14 days of receiving your order.

The easiest way to return an purchase from our website is to return the item unused and in the original packaging to our Distribution Centre with a covering note explaining the reason for the return. Please include your original order ID number, email address and name so we can locate your order and process any applicable refunds.

We offer US customers a FREE post return option. You can make a return to us for FREE using our online returns portal here.

For any further assistance on how to create a return, please email 

For more information regarding returns please head to our Terms and Conditions (Clauses 4 & 8).

You can send back your Tangle Teezer hairbrush, or ANY plastic hairbrush (we do not accept wooden brushes or boar bristles) for FREE, and we will send you a 15% Off discount voucher to use on your next online purchase.

For more information regarding how to make a recycling return please head to our Recycling page here.